Resolved -
This incident has been resolved.
Apr 26, 15:37 CEST
Monitoring -
A fix has been implemented and we are monitoring the results. It could be that you have to refresh your agent app.
Apr 26, 12:56 CEST
Identified -
The issue has been identified and we are working on a fix. To relieve the pressure on the platform we also added more resources. We see that this has a positive effect on the response times, which is causing the issues on the agent app.
Apr 26, 12:07 CEST
Update -
We seeing performance issues on the contact agent app, which can result in slow loading times or slow performance on clicking buttons. We are investigating the issue with the highest priority
Apr 26, 11:33 CEST
Investigating -
We see performance issue of the workings of the contact center agent app. This can result in slow loading of the app or taking calls. We are investigation this issue with the highest priority
Apr 26, 11:31 CEST