Monitoring - On Friday, 6 November, our platform was unable to retrieve authentication tokens from Microsoft's Framework service, which powers the web chat. During this time, website visitors who tried to start a web chat may have seen the chat window stay on a loading screen. These chats could not be started and did not reach agents.
Our configuration had not changed, and the behavior points to a change on Microsoft's side. We have opened a support ticket with Microsoft.
Since Monday, 9 November 09:00CET, a workaround is in place that retrieves the token through an alternative supported method, and the web chat is working normally again. We are monitoring the situation and will post an update once Microsoft has resolved the underlying issue.
If you still experience problems with the web chat, please contact your ROGER365 partner.
Nov 09, 2026 - 10:59 CET
Our configuration had not changed, and the behavior points to a change on Microsoft's side. We have opened a support ticket with Microsoft.
Since Monday, 9 November 09:00CET, a workaround is in place that retrieves the token through an alternative supported method, and the web chat is working normally again. We are monitoring the situation and will post an update once Microsoft has resolved the underlying issue.
If you still experience problems with the web chat, please contact your ROGER365 partner.
Nov 09, 2026 - 10:59 CET
About This Site
The ROGER365.io platform is very tight integrated with Microsoft Azure and Microsoft Teams. If you experience issues and no incidents are reported here, please check the Microsoft Azure Status Page or the Office365 Service Health
General Components
Operational
ROGER365.io General Platform
Operational
Admin Portal
Operational
API's
Operational
ROGER365.io Contact Center
Operational
Voice Routing Engine
Operational
Agent App
Operational
Supervisor
Operational
Reporting
Operational
ROGER365.io Social Messaging
Operational
Chatbot
Operational
Webchat
Operational
WhatsApp for Business
Operational
Facebook
Operational
Twitter
Operational
SMS
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.