Possible delays while Microsoft 365 recovers
Monitoring - Exchange Online is not yet fully stable while Microsoft completes the recovery of MO1550821 / EX1550543. Microsoft reports improving service stability and is rolling out its recovery actions across the affected regions. This happens in phases, so some tenants will see normal service earlier than others.

During this recovery phase, ROGER365.io services that depend on Exchange Online can show degraded performance. For the Email touchpoint this means incoming emails can reach agents later than normal. Other features that read from or send through Exchange Online can respond slower than usual.

We keep monitoring this on our side.

For more information regarding Microsoft service health see: https://status.cloud.microsoft
Nov 13, 2026 - 13:56 CET

About This Site

The ROGER365.io platform is very tight integrated with Microsoft Azure and Microsoft Teams. If you experience issues and no incidents are reported here, please check the Microsoft Azure Status Page or the Office365 Service Health

Uptime over the past 90 days. View historical uptime.
General Components Operational
ROGER365.io General Platform Operational
Admin Portal Operational
API's Operational
ROGER365.io Contact Center Operational
Voice Routing Engine Operational
Agent App Operational
Supervisor Operational
Reporting Operational
ROGER365.io Social Messaging Operational
Chatbot Operational
Webchat Operational
WhatsApp for Business Operational
Facebook Operational
Twitter Operational
SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 14, 2026

No incidents reported today.

Nov 13, 2026

Unresolved incident: Possible delays while Microsoft 365 recovers.

Nov 12, 2026

No incidents reported.

Nov 11, 2026

Web chat sessions not starting (workaround in place)
Resolved - The web chat has been working normally since Monday, 9 November 09:00 CET, so we are closing this incident.

The workaround retrieves the authentication token through an alternative supported method and will stay in place. Our support ticket with Microsoft for the underlying issue remains open. We follow up on it internally, and no action is required from customers.

If you still experience problems with the web chat, please contact your ROGER365 partner.
Nov 11, 08:45 CET
Monitoring - On Friday, 6 November, our platform was unable to retrieve authentication tokens from Microsoft's Framework service, which powers the web chat. During this time, website visitors who tried to start a web chat may have seen the chat window stay on a loading screen. These chats could not be started and did not reach agents.

Our configuration had not changed, and the behavior points to a change on Microsoft's side. We have opened a support ticket with Microsoft.

Since Monday, 9 November 09:00CET, a workaround is in place that retrieves the token through an alternative supported method, and the web chat is working normally again. We are monitoring the situation and will post an update once Microsoft has resolved the underlying issue.

If you still experience problems with the web chat, please contact your ROGER365 partner.
Nov 9, 10:59 CET

Nov 10, 2026

No incidents reported.

Nov 9, 2026

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

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