Update - Over the past few days, we've worked closely with Microsoft Support to investigate intermittent latency affecting Azure Services. Our joint investigation suggests the issue is likely related to Azure network performance.
To reduce the impact, we've implemented code improvements to mitigate the latency while continuing to press Microsoft for a root cause and resolution.
Additionally, we observed unplanned maintenance by Microsoft over the weekend, which may have a positive effect on the issue.
Apr 22, 2025 - 09:49 CEST
To reduce the impact, we've implemented code improvements to mitigate the latency while continuing to press Microsoft for a root cause and resolution.
Additionally, we observed unplanned maintenance by Microsoft over the weekend, which may have a positive effect on the issue.
Apr 22, 2025 - 09:49 CEST
Update - From 14:45 till 15:00 (UTC+2) we again had issued with the Azure component. As the network in the West Europe region is suspected of having an issue, we failed over to North Europe and will keep it there for the time being to have the smallest effect on the workings of the system.
Apr 16, 2025 - 15:26 CEST
Apr 16, 2025 - 15:26 CEST
Update - Our investigation indicates that the issue is related to an underlying Azure component.
Our team is actively working in close collaboration with Microsoft to resolve this as quickly as possible.
The mitigation we implemented yesterday at 12:45 CEST has ensured that customers can continue to work as expected. We are still closely monitoring the platform to ensure continued stability and will provide updates as soon as more information is available.
Apr 15, 2025 - 12:58 CEST
Our team is actively working in close collaboration with Microsoft to resolve this as quickly as possible.
The mitigation we implemented yesterday at 12:45 CEST has ensured that customers can continue to work as expected. We are still closely monitoring the platform to ensure continued stability and will provide updates as soon as more information is available.
Apr 15, 2025 - 12:58 CEST
Update - We are actively working on a permanent fix for this issue in close collaboration with Microsoft.
The mitigation we implemented yesterday at 12:45 CEST has ensured that customers can continue to work as expected. We are closely monitoring the platform to ensure continued stability and will provide updates as soon as more information is available.
Apr 15, 2025 - 10:01 CEST
The mitigation we implemented yesterday at 12:45 CEST has ensured that customers can continue to work as expected. We are closely monitoring the platform to ensure continued stability and will provide updates as soon as more information is available.
Apr 15, 2025 - 10:01 CEST
Update - We are continuing to work on a fix for this issue.
Apr 14, 2025 - 14:32 CEST
Apr 14, 2025 - 14:32 CEST
Identified - We have identified that the issue is with the incoming gateway, handeling all incoming and outgoing traffic. We are still analyzing the logs and dumps to find the root cause of the issue.
Apr 14, 2025 - 13:16 CEST
Apr 14, 2025 - 13:16 CEST
Update - We have mitigated the issue by doing a manual failover. We will investigate further into this, to retrieve the root cause of the issue
Apr 14, 2025 - 12:50 CEST
Apr 14, 2025 - 12:50 CEST
Investigating - There seem to be an issue with loading the agent apps and slow responses on call routing. We are investigating this issue with the highest priorty. The issue has started at 12:15 (UTC+2)
Apr 14, 2025 - 12:15 CEST
Apr 14, 2025 - 12:15 CEST
About This Site
The ROGER365.io platform is very tight integrated with Microsoft Azure and Microsoft Teams. If you experience issues and no incidents are reported here, please check the Microsoft Azure Status Page or the Office365 Service Health
General Components
Operational
ROGER365.io General Platform
Operational
Admin Portal
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Operational
API's
Operational
ROGER365.io Contact Center
Operational
Voice Routing Engine
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Operational
Agent App
Operational
Supervisor
Operational
Reporting
Operational
ROGER365.io Social Messaging
Operational
Chatbot
Operational
Webchat
Operational
WhatsApp for Business
Operational
Facebook
Operational
Twitter
Operational
SMS
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.