This incident has been resolved. Users can sign in to the ROGER365 Contact Center application again, and the platform is working normally.
We apologize for any inconvenience this may have caused. If you still have trouble signing in, please contact your partner or our support team.
Posted Oct 05, 2026 - 12:02 CEST
Monitoring
The faulty host has been removed from the pool and all services are running normally again. Users can log in to the agent app without issues.
We will keep monitoring the platform closely and post a final update once the incident is resolved.
Posted Oct 05, 2026 - 09:16 CEST
Identified
At 08:45 we triggered a manual failover to the secondary EU node. This reduced the login issues for users of the agent app while we continued the investigation.
After the failover, our investigation showed that one of the Microsoft hosts was faulty. We removed this host from the pool to restore normal operations.
Posted Oct 05, 2026 - 09:07 CEST
Investigating
We are investigating reports that some users may be unable to sign in to the ROGER365 Contact Center application. Our team is working to identify the cause and restore normal access as quickly as possible.
We will post an update within 60 minutes, or sooner if we have more information.
Posted Oct 05, 2026 - 08:44 CEST
This incident affected: ROGER365.io Contact Center (Agent App).